Designing AI people can understand & trust.

Fahad Khan, Senior Product Designer

Enterprise UX · AI decision support · Mumbai, open globally

I turn complex systems
into clear decisions.

Current work at CRISIL · GenAI UI/UX Designer

Complex information hides what matters.

14.2 The Supplier shall maintain the Service Desk during Business Hours in accordance with Schedule 2 and shall log every Incident on receipt.

14.3 The Supplier shall resolve Priority 1 Incidents within four (4) Business Hours of logging in no less than ninety-eight per cent (98%) of cases in each calendar month, measured in accordance with Schedule 3, and shall, where it fails to do so in any two (2) consecutive months, deliver a remediation plan within ten (10) Business Days of written notice.

14.4 Service Credits shall be calculated in accordance with Schedule 5 and shall not limit the Customer’s other rights under this Agreement.

Sanitized example · Illustrative data

Language becomes a measurable rule.

≥ 98% / month

2 consecutive misses → remediation

One decision remains.

Threshold missed twice.

Remediation required within 10 business days.

Evidence available · Decision remains with reviewer

Review evidence

96.1%Service report · Aug
95.4%Service report · Sep
98% · 2 monthsAgreement · §14.3

Current work at CRISIL · GenAI UI/UX Designer

Complex information hides what matters.

14.2 The Supplier shall maintain the Service Desk during Business Hours in accordance with Schedule 2 and shall log every Incident on receipt.

14.3 The Supplier shall resolve Priority 1 Incidents within four (4) Business Hours of logging in no less than ninety-eight per cent (98%) of cases in each calendar month, measured in accordance with Schedule 3, and shall, where it fails to do so in any two (2) consecutive months, deliver a remediation plan within ten (10) Business Days of written notice.

14.4 Service Credits shall be calculated in accordance with Schedule 5 and shall not limit the Customer’s other rights under this Agreement.

Sanitized example · Illustrative data

Language becomes a measurable rule.

≥ 98% / month

2 consecutive misses → remediation

One decision remains.

Threshold missed twice.

Remediation required within 10 business days.

Evidence available · Decision remains with reviewer

Review evidence

96.1%Service report · Aug
95.4%Service report · Sep
98% · 2 monthsAgreement · §14.3

CottonAce

AI in the hands of field users.

CottonAce trap capture and infestation report screens on two phones, in an illustrative cotton-field scene.

Farmers need to catch pest infestations early, on patchy networks, often with low literacy.

CottonAce capture screen: pests collected from Trap 1, with the shutter below. — Capture

CottonAce result screen: High Infestation, advising a pesticide spray for pink and American bollworm, with a caution and suggested pesticides. — Infestation report

CottonAce follow-up asking when pesticide was last sprayed for pink and American bollworm, with 2 days ago selected. — Follow-up

I designed the capture-to-result flow, so the AI’s result arrives with the next action and reads clearly in the field.

10K+

downloads on Google Play

Field research & usability testing across India

Senior UI/UX Designer · Wadhwani AI · 2023 ⁠–⁠ 2024

Open on Google Play

Joyapp

Many vehicle services. One coherent journey.

Joyapp home and inspection scheduling screens on two phones, in an illustrative scene with an SUV and a city skyline.

Each service came with its own booking logic, pricing and follow-up.

Car wash Servicing Tyres Roadside assistance Rentals Insurance Test-drive booking

Joyapp home screen: location, an offers banner, savings, service categories, partner offers and top deals. — Discover

Joyapp car inspection screen listing two inspection packages with ratings and prices in Saudi riyals. — Compare

Joyapp scheduling screen: an April 2023 calendar with the 16th selected and a 14:00–15:00 slot, ready to confirm. — Schedule

I structured them as one service model: shared discovery, one booking flow, one account and one place for support.

UI/UX Designer · Innvohub IT Solutions · Saudi Arabia · 2021 ⁠–⁠ 2022

View full case study

Fahad Khan

Turning ambiguity into things people use.

Based in Mumbai. Open to opportunities in Dubai, the UAE and the wider GCC.

GenAI UI/UX Designer · CRISIL

Previously Senior UI/UX Designer · Wadhwani AI

B.Des, Product & Industrial Design · Lovely Professional University

Building something people need to trust?

Let’s talk.

khanfahad.111.kf@gmail.com

Prefer to explore first? Ask Fahad AI

Answers from portfolio evidence only.

Fahad Khan.

Designed, prototyped & shipped in code · 2026